Refund policy
CANCELLATION & RETURNS
Refund & Cancellation Policy
At VYKAA, we are committed to providing the highest level of customer satisfaction. To maintain the hygiene, integrity, and quality of our products, opened or used merchandise cannot be returned, repackaged, or resold.
In exceptional circumstances, we may approve a replacement request. Once approved, the replacement will be processed within 8–10 days from the date of approval.
Damaged or Missing Products
If you receive a damaged product or find an item missing from your order, you must report it within 24 hours of delivery.
Once your request is approved:
- We will arrange a pickup from your location.
- The returned product will undergo a quality inspection.
- Based on the inspection, we may provide a replacement or store credit.
Claims reported after 24 hours of delivery will not be accepted.
An unboxing video is mandatory for all replacement requests. The video must clearly show:
- The sealed package
- The complete unboxing process
- The condition of the received product
- The shipping label
Returns and Exchanges Not Accepted
Returns, replacements, exchanges, or refunds will not be accepted for:
- Opened or used products
- Sale items
- Change of mind
- Dislike of colour, fragrance, fit, or appearance
- Wrong size, model, variant, or quantity ordered by the customer
- Allergies or skin reactions
- Colour variations
- Damage caused by misuse, negligence, or incorrect application
- Damage occurring after delivery
Customers should carefully check the product details and ingredients before ordering. In case of known allergies, please perform a patch test before use.
Return Processing
Once the returned product is received, please allow one to three weeks for inspection and processing.
Approved refunds will be credited within 6–7 working days. Your bank or payment provider may take additional time to reflect the refund.
For assistance, contact us at care@vykaa.com.
Cancellation Policy
Orders placed through www.vykaa.com can be cancelled within 2 hours of placing the order.
After 2 hours, the order cannot be cancelled and no refund will be issued.
To request cancellation, email care@vykaa.com with your order details.
Out-of-Stock Items
You may add an out-of-stock product to your wishlist. Once it is available, you may receive an automated notification to place your order.
Payment Options
- Credit cards
- Debit cards
- Net banking
- UPI
- Cash on Delivery
- Bank transfer, where available
Online payments are processed through trusted payment gateways using encryption technology.
Refund Processing Charges
For customer-requested refunds, including duplicate payments or eligible cancellations, payment gateway charges and applicable processing fees may be deducted from the refunded amount.